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Pervasive sales culture at Canadian banks designed to push customers into high-fee products

By Ryan Wu
Published in Personal Finance
June 27, 2023
1 min read
Pervasive sales culture at Canadian banks designed to push customers into high-fee products

As a writer for a news site, I recently came across an article titled “Pervasive sales culture at Canadian banks designed to push customers into high-fee products”. This article caught my attention because it sheds light on the troubling practices of Canadian banks when it comes to pushing their customers into purchasing high-fee products.

According to the article, Canadian banks have created a culture where bank employees are incentivized to push customers into buying high-fee products, regardless if they need them or not. This includes products such as credit cards with high interest rates, investment funds with high management fees, and mortgages with steep penalties for early termination. The result is that many Canadians are stuck paying high fees for products that they do not necessarily need.

This pervasive sales culture at Canadian banks is concerning not only because it is unfair to consumers, but also because it erodes trust in the financial system. When customers feel like they are being taken advantage of, they are less likely to engage with the banking system and less likely to invest in financial products that could help them meet their long-term goals.

As someone with personal experience dealing with banking fees, I find it frustrating when I receive offers for products that I do not need or want. I believe that Canadian banks have a responsibility to act in the best interest of their customers, rather than prioritize their own profits.

In conclusion, the article “Pervasive sales culture at Canadian banks designed to push customers into high-fee products” highlights a concerning trend in the Canadian banking industry. It is important for Canadian banks to prioritize their customers’ needs and ensure that they are not pushing high-fee products on them unnecessarily. This is not only the right thing to do, but it is also essential for rebuilding trust in the financial system.


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Ryan Wu

Ryan Wu

Freelance Journalist

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